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Combodo iTop

Combodo iTop

Overview

What is Combodo iTop?

Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software…

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Recent Reviews
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Pricing

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Combodo iTop

Combodo iTop

Free

What is Combodo iTop?

Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Combodo iTop?

Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

Combodo iTop Video

Visit https://youtu.be/o8PbHXUozhI to watch Combodo iTop video.

Combodo iTop Competitors

Combodo iTop Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

Combodo iTop starts at $0.

Jira Service Management, Zendesk Suite, and GLPI are common alternatives for Combodo iTop.

Reviewers rate Change requests repository and Change calendar and Service-level management highest, with a score of 10.

The most common users of Combodo iTop are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(3)

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
December 08, 2021

Community Edition: The best free helpdesk out there.

Verified User
Engineer in Engineering
Information Technology & Services Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use it for IT issue tracking and ITSM
Pros and Cons
  • Open source
  • Issue Tracking
  • Integrations
  • UI, the UI is outdated and clunky
  • Multi Tenancy. The app is not multi tenanted in a elegant way
  • Automation. I really think that they can add some more automation
Likelihood to Recommend
I think that it is very well suited for smaller companies who want a help desk stack with a monitoring integration like Zabbix for a completely open-source stack. I do not think that it is particularly well suited for large organizations where more robust helpdesks are available. ServiceNow may be a better option for a larger organization.
Most Important Features
  • Open source
  • Community Edition
  • Change management
Combodo iTop Feature Ratings
Incident and problem management (7)
90%
9.0
Organize and prioritize service tickets
90%
9.0
Expert directory
90%
9.0
Service restoration
90%
9.0
Self-service tools
90%
9.0
Subscription-based notifications
90%
9.0
ITSM collaboration and documentation
90%
9.0
ITSM reports and dashboards
90%
9.0
ITSM asset management (3)
76.66666666666667%
7.7
Configuration mangement
80%
8.0
Asset management dashboard
70%
7.0
Policy and contract enforcement
80%
8.0
Change management (3)
100%
10.0
Change requests repository
100%
10.0
Change calendar
100%
10.0
Service-level management
100%
10.0
Return on Investment
  • We have been able to immediately see better handling of change Requests
  • We are able to see incidents more clearly
  • Integrations with existing stack brought quicker time to production
Alternatives Considered
You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern.
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